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Helpdesk Administrator

Date Posted:
10 Jul 2019
Job Type:
We are currently recruiting for a part time Help desk administrator for our site in Porton Down.
Hours of Work: 20hrs per week, 4 hrs per day,  13.00-17.00
Job Purpose:

Receive and manage switchboard calls, process calls via the helpdesk and keep customers appraised of progress whilst providing and delivering the best value reception service through excellent customer care to match the client’s needs.   Providing additional admin support for the wider EMCOR team for such as raising purchase orders and closing out work orders.

Principal Accountabilities:
  • Receive all visitors at the main reception in a professional manner ensuring that hosts are informed, and that waiting time is minimised

  • Supporting Security to process visitors in the Gatehouse Facility & assist with escorting duties

  • Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner

  • Carry out general reception duties ensuring that a high standard of customer care is adopted always.

  • Sort and process mail including samples, recorded and special deliveries

  • Manage soft services and engineering help desk calls providing customer support with timely processing of requests through to the relevant teams

  • Raise and close out engineering & soft services work orders

  • Providing timely updates and responses to customers in relation to progress on jobs raised and any queries that they may have

  • Support with setting up conference rooms including all AV equipment

  • Process bookings for customers such as meeting rooms and hospitality

  • Manage client exhibitions, copier contract, pager account, AV equipment contracts

  • Manage and respond to reception emergency procedures for fire responses, emergency phone and activating paging requests for key groups

  • Making tannoy announcements in the event of fire evacuations and emergency situations

  • Raising quotes, purchase orders and work orders

  • Collecting data for monthly KPIs and reporting purposes, submitting to senior management team

  • Processing customer feedback and monitoring responses to ensure timely close out for complaints

  • Managing all documentations for EMCOR site vehicles and returning details to central fleet team

  • Provide admin support as and when required for the wider EMCOR team

  • To undertake a reasonable request from the site management team

  • Escorting visitors

    • Auto enrol pension
    • Company sick pay
    • 25 days annual leave
    • Flexi Benefits