Location
London
Position
Customer Service
Package
£25,350 per annum
Job Type
Permanent Full Time

Duties/Responsibilities

We are currently recruiting for a Front of House Receptionist to join our team in London.
 
Hours of work: Monday - Friday - 07.30 - 17.30.
 
  • To provide a professional and dedicated reception service to the account. 
  • Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time.
  • All messages to have time, date, caller's name company, contact no and reason for call, if appropriate.
  • Messages must be passed to the recipient promptly.
  • Greeting visitors ensuring all names and details are logged and recorded in the visitor’s book on reception and notifying the appropriate EMCOR UK member of staff. All visitors must have appointments and be accompanied at all times.
  • To update notice boards with internal announcements and current vacancies.
  • To ensure all notice boards are kept tidy.
  • To project a professional and positive image at all times to both internal and external customers.
  • To ensure that security processes regarding the access of staff and visitors are adhered to.
  • To keep a close view of the car park and advise members of staff or visitors if they have parked inappropriately.
  • To provide back up cover for the Post Room in periods of absence or sickness.
  • To assist with meeting room bookings, ordering refreshments and making tea and coffee, when required.
  • To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis.
  • To ensure EMCOR Brochures are at hand within the Reception area.
  • To assist Management Assistant with ad hoc duties.
  • To provide back-up administration support as and when required.
  • To uphold and promote the good name of EMCOR UK at all times.

Person Specification

  • Excellent telephone manner
  • Good communication skills
  • Smart, presentable appearance
  • Use of own initiative
  • Personable, approachable and able to work as part of a team
  • Extensive reception experience
  • Good switchboard skills
  • Well organised with the ability to prioritise
  • Good IT skills including Word, Excel and Lotus Notes

Benefits

  • 20 days annual leave
  • Pension schemes
  • Cycle scheme
  • Flexible Working policy where applicable and feasible
  • Employee benefit discounts
  • Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
  • Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
  • Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
  • Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
  • Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work
 

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