Location: UK Wide mobile with an office base in Eastleigh, HANTS, or Surbiton, Surrey
Salary: Up to £65,000 per annum DOE + Car allowance
Working hours: 0800-17:00 Monday – Friday
Benefits: 25 Days Holiday + BH, Private Health cover + many other Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview:
- Supporting the Head of Workplace driving EMCOR’s objectives and targets in delivering Workplace Solutions to our existing and future customer base.
- Acting as a point of contact for our customers workplace strategy-related issues, serving as the key interface for the client and project team on chosen accounts.
- Develop and promote workplace experience strategies, in line with business needs.
- Complete workplace assessments, providing feedback and a product consultation, identifying services/products required in support of improvement programmes.
- Drawing on latest industry thinking and wider EMCOR UK capabilities, guiding clients through our process, identifying areas for support and developing these into working projects, which meet client objectives and best practice.
- Build and own strong relationships within Client organisations to understand how the workplace is supporting the business strategy. Bringing new insights and solving problems using your experience, relationships and analytical abilities.
- Engage with people undergoing change and manage their experience.
- Conduct and analyse quantitative and qualitative data from research, such as employee experience surveys and space utilisation studies.
- Analyse research from internal and external sources and develop into a workplace project brief.
- Provide full feasibility studies of project proposals to improve the workplace experience across the customer account, identifying the cost/benefits for each.
- Apply Key Account Management principles in order to foster good working relationships at every level.
- Develop customer-focused workplace strategies aligned with clients' strategic objectives and industry best practices
- Support the FM account teams in the creation of Continuous Improvement models in order to drive demonstrable on-going value to the client, using the insights and data sources available.
- Support the on-site teams to deliver workplace projects.
- Stay abreast of industry research, market trends, and technological advancements to inform decision-making and strategy development.
What you will be doing.
- You will be working across 4 / 5 national customer accounts.
- Supporting our customers to identify and understand their current workplace issues (e.g. space utilisation, geographical location, RTO strategies, workplace experience etc.)
- You will identify methods of obtaining additional data to support an evidence-based-decision making process.
- You will manage the process of deploying data solutions (occupancy sensors, work place experience surveys) working with preferred suppliers to deliver these products.
- You will analyse the data, overlaying it with other data sets where possible, to find the insights required to make recommendations for change.
- You will prepare presentations/reports or other collateral material to share your insights/recommendations and present.
- You will identify requirements for third party support, managing fee proposals and purchase orders and relationships.
- You will create project proposals and work closely with the on-site account teams to affect and deliver change.