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Corporate Customer Service Team Assistant (Receptionist)

Customer Service
Date Posted:
10 Sep 2019
Job Type:

We are currently recruiting for a Corporate Customer Service Team Assistant to join our clients team in Central London.

The working hours are Monday - Friday 8:00am - 18:00pm.

· To greet and meet all building users and visitors in a professional and friendly manner.

· Demonstrate behavioural awareness of all staff and visitors. Respond calmly and in a friendly, helpful manner.

· Provide knowledgeable and informed responses when dealing with customers. Be informed about the building and the surrounding area.

· Be prepared to answer questions and deal with enquiries relating to the building, the visitor’s host and host organisation, the location of the meeting, the conference area and all other building related information and procedures.

· Ensure all visitors to the building are made aware of the evacuation procedure and the assembly point.

· Follow the process for signing visitors into the building quickly and efficiently, ensuring security processes are adhered to. Make contact with the host, leaving the date and time if leaving a message. Keep the visitor updated if they have to wait for their host.

· Perform fire warden duties in the event of a building evacuation, to ensure the building is cleared in a swift and efficient manner. Provide reassurance to staff throughout the process and assist in the reoccupation of the building once the all clear is given.

· Actively participate and assist as directed/ required in business continuity situations (e.g. communications, directions to hot desks, alternative working arrangements and locations, other ad hoc arrangements).

· Develop and maintain relationships with all clients and ALB departments, particularly including FM representatives and receptionists.

· Assist the security officers in maintaining the security of the building and be alert to activity in the area. Assist in the provision of high visibility guarding in the reception area, and report anything suspicious to the security supervisor or FOH Manager.

· Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department and host details.

· Support the facilities team ensuring a one team approached is adopted.

· Assist in the management of meeting and conference rooms, including follow up reminders to maximise availability.

· Provide administration support to the Corporate Customer Service Team Leader as required, including logging/ closure of on demand reactive tasks.

· The role demands ability to multi- task and demonstrate flexibility in the approach to work.

· Be conversant with all statutory and EMCOR policies and procedures and ensure compliance at all times.

· A true team player as this role will be fully integrated alongside other internal and external staff in the sites information hub delivering a seamless service regardless of the enquiry

· Play an active role in ad hoc duties such business continuity, building evacuation procedures, building communication and signage

· Operation of the conference room systems, room bookings (including ministerial meetings), ensure all audio visual equipment is operating correctly and rooms are set up to a high standard and according to the customer requirement.

· Carry out regular floor walks of the building to ensure any issues are proactively captured and resolved


Person Specification

  Previous extensive receptionist experience in a front facing and busy customer service environment.

· First class communication skills (both verbal and written).

· A positive team player with enthusiastic "can do" approach.

· Conflict resolution training/ experience.

· Fire warden and first aider training and experience is advantageous.

· Able to work autonomously and maintain the highest standards – must be able to work on own initiative.

· Ability to multi-task and manage time effectively.

· Good all round knowledge of the building services operation.

· Excellent people skills, including good listening skills and behavioural awareness.

· Sound organisational skills and the ability to prioritise.

· Experience of visitor management, telephone and helpdesk systems.

· Flexibility to provide coverage of other aspects of the service delivery across the account.

· Excellent IT skills (Word, Excel, Outlook, Internet Explorer) with capability to learn new software.

· Smart, presentable appearance at all times.

· SIA licence/security guarding experience is advantageous.


  • 25 Days annual leave