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Assistant Facilities Manager - Scotstoun

Competitive DOE + Benefits
18 Nov 2020
Job Type:
Fixed Term Contract
We are currently recruiting for an Assistant Facilities Manager for our site in, Scotstoun, Glasgow, G14 0XN on a 6 month Fixed Term Contract
Hours: 08:00am - 16:30pm (Inclusive of 30 minutes paid lunch) 40 Hours per week 
Job Purpose:

To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day to day client facilities management support.

Principle Accountabilities:
  • Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s
  • Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
  • Production of accurate contract performance reports weekly, monthly  as and when requested
  • Production of helpdesk related reports
  • Communication to client departments of completed and planned works 
  • Provide day-to-day FM operational support to the client
  • Client liaison and complaint management
  • Dealing with subcontractor and supplier enquiries
  • Comply with any additional ad-hoc instructions which may be given
  • Assist with overseeing Planned Preventive Maintenance scheduling
    • Operating as a member of the EMCOR team, to lead and support all site based services
    • Ensure that all operations are undertaken with total adherence to legislative and local Health and Safety regulations whilst actively demonstrating a positive behavioural safety approach at all points of contact.
    • Ensure compliance with the EMCOR Health and Safety strategy
    • Identify opportunities to increase scope of client delivery
    • Ensure supervisors and staff have the skills and knowledge in the role currently undertaken and any training needs are identified and met to enhance the service levels and for personal development.
    • Manage variable works via third party contractors, ensuring contractor competence and compliance with EMCOR’s/Client’s contractor management systems
    • Plan, implement and deliver contract operational plans through effective and Client focussed management
    • Focus on innovation with regard to site delivery and implement where possible.
    • Carry out hygiene and housekeeping audits
    • Manage  EMCOR operational activity to required SOP’s
    • Develop and maintain site standards and specifications i.e. cleaning schedules
    • Manage and co-ordinate all site based delivery teams
    • Ensure KPIs/SLAs are met and communicated to the Team
    • Plan and co-ordinate team briefings and Toolbox Talks
    • Review staffing levels and labour costs ensuring that they remain within the budget at all times
    • Provide monthly operational reports including budget performance against agreed targets
    • Influence and encourage collaboration, knowledge sharing and best practice across site(s)
    • Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business
    • Deliver all the required outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target
    • Identify cost reduction opportunities resulting from improved / changed maintenance techniques
    • Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes
    • Assist in the duties/responsibilities of the Operations Manager in any absence
    • To perform any other reasonable duties required by the Operations Manager and/or Account Director
Person Specification
  • Technical Certificate or Diploma
  • IOSHH or NEBOSH Qualified
  • Experience of Producing & Reviewing RAMS
  • Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience
  • Experience of using Word, Excel, CMMS and Helpdesk Packages
  • An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
  • Communication skills – a good use of oral and written skills to communicate, in detail, accurately
  • Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
  • Ability to plan and organise in a timely manner, prioritising workloads effectively
  • Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
  • Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability 
  • Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions