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Helpdesk Administrator

£19,000 pa
16 Nov 2020
Job Type:
We are currently recruiting for a Helpdesk Administrator for our site in Speke.
Hours of Work: 08.00 - 17.00, monday to friday 
Job Purpose:

Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.
Principal Accountabilities: 
  • Receive all visitors to the CEPR main reception in a professional manner
  • Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
  • Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
  • Receive recorded and special deliveries and log and contact client before 10.00 am
  • Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team 
  • Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams 
  • Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
  • Set up of the conference rooms including all AV equipment
  • Book meeting rooms, taxis, car hire and hospitality as directed.
  • Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
  • Assist management team as and when required with admin matters
  • Provide all monthly billing reports to the Business Support Team
  • Manage client exhibitions, mobile phones contract, copiers and internal accounts
  • Manage emergency phone and tannoy system
  • To be dressed in correct uniform at all times
Person Specification
  • Customer focused
  • Ability to communicate effectively
  • Flexibility                                      
  • Team orientated
  • Previous healthcare experience preferred
  • Auto enrol pension
  • Company sick pay
  • 25 days annual leave
  • Flexible benefits available (retail discounts, reduced gym memberships etc)
  • Cycle scheme