Location
Huntingdonshire
Position
Customer Service
Package
£19,000 per annum
Job Type
Permanent Full Time

Duties/Responsibilities

An opportunity has arisen for a Logistics and Concierge Operative to join our expanding contract based in Huntingdon.
 
The hours of work are: 8am - 5pm (Monday to Friday).

Job Purpose:

This role will be a part of the Front of House team delivering key customer focused services to all building users and visitors. The highest degree of expertise in customer service and communication is required, to ensure all staff and visitors to the building are treated politely, professionally and efficiently, to ensure the best customer experience is consistently delivered in a knowledgeable and professional manner.

As part of the meeting/collaboration areas, the role includes meeting room set up and clearance in between meetings, ensuring conference facilities are set up according to the customer requirement and troubleshooting audio visual issues to ensure all AV equipment is ready for use. The role will include the day to day understanding and interrogation of the electronic room booking system and liaison with the Helpdesk and customers.

Principal Accountabilities:

To meet all meeting room users and visitors in a professional and friendly manner.

Demonstrate behavioural awareness of all staff and visitors. Respond calmly and in a friendly, helpful manner.

  • Operation of the conference room systems, room bookings, ensuring all audio-visual equipment is operating correctly and rooms are set up and cleaned to a high standard and according to the customer requirement.
  • Assist in layout of hospitality services
  • Provide knowledgeable and informed responses when dealing with customers. Be informed about the building and the surrounding area.
  • Be prepared to answer questions and deal with enquiries relating to the building, the visitor’s host and host organisation, the location of the meeting, the conference area and all other building related information and procedures.
  • Perform fire warden duties in the event of a building evacuation, to ensure the meeting rooms are cleared in a swift and efficient manner. Provide reassurance to staff throughout the process and assist in the reoccupation of the building once the all clear is given.
  • Actively participate and assist as directed/required in business continuity situations (e.g. communications, directions to hot desks, alternative working arrangements and locations, other ad hoc arrangements).
  • Develop and maintain relationships with all clients, particularly including FM representatives and Front of House staff.
  • Assist in the management of meeting and conference rooms, including follow up reminders to maximise availability.
  • The role demands ability to multi- task and demonstrate flexibility in the approach to work.
  • Be conversant with all statutory and EMCOR policies and procedures and to ensure compliance at all times.

Person Specification

Person Specification

  • A true team player as this role will be fully integrated alongside other internal and external staff in the meeting/collaboration areas delivering a seamless service regardless of the enquiry.
  • Play an active role in ad hoc duties such cleaning and tidying the meeting rooms, meeting room configuration, cleaning and tidying the rooms between meetings.
  • Carry out regular floor walks of the building to ensure any issues are proactively captured and resolved.
  • Reporting issues to Facilities Manager where appropriate

Benefits

Benefits:

  • 20 days annual leave
  • Pension schemes
  • Cycle scheme
  • Flexible Working policy where applicable and feasible
  • Employee benefit discounts including childcare vouchers 
  • Personal Development opportunities; our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
  • Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
  • Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
  • Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
  • Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work

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