Location
Berkshire
Position
Helpdesk
Package
£20,000 - £22,000
Job Type
Permanent Full Time

Duties/Responsibilities

An opportunity has arisen for a Helpdesk Operative to join our expanding contract based in Reading.

The hours of work are: 07:00 - 16:00 or 10:00 - 19:00 (Monday to Friday)

 
Job Purpose:
 
To be the first ‘point of contact’ for EMCOR UKon a high profile contract by receiving calls via the EMCOR UK Helpdesk and toprovide administrative support to the wider operational and non-operationalareas of the business.
 
Job Duties/Responsibilities: 
  • To help support the delivery of planned and reactive maintenance
  • To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
  • To monitor and record the feedback of EMCOR UK operatives to Help Desk requests and to ensure customer satisfaction with the service
  • To assist with the administration of sub-contractors and suppliers in accordance with EMCOR UK standard procedures, including supporting the planning of works and processing necessary administration
  • To provide a high level of customer service to the customer
  • To work collaboratively within a small team to achieve shared objectives
  • To receive and make welcome all visitors to the EMCOR UK site ensuring they are appropriately hosted, and their visit is planned correctly
  • Prepare any required reports generated from EMCOR UK IT systems
  • Provide general administrative support to the contract
  • To carry out all reasonable tasks that may be requested from time to time by the client or EMCOR UK management
  •  To uphold and promote the good name of EMCOR UK at all times

Person Specification

Person Specification:
  • Ability to work under pressure
  • Appointment subject to approved SC clearance
  • Proven experience within a similar role
  • Experience of CAFM Management
  • Experience of working to and monitoring of contractual SLA’s and KPI’s
  • Good IT skills including MS Word, Excel, Power point and Outlook
  • Good level of interpersonal and customer service skills
  • Smart, presentable appearance

Benefits

Other Factors:

  • 25 days annual leave
  • Pension schemes
  • Cycle scheme
  • Flexible Working policy where applicable and feasible
  • Employee benefit discounts including childcare vouchers 
  • Personal Development opportunities: our appraisal process is designed to identify your training needs and the personal development goals needed to progress your career.
  • Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
  • Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
  • Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
  • Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work

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