Location
Surrey
Package
£50,000 - £55,000 + Benefits
Job Type
Permanent Full Time

Duties/Responsibilities

This is an exciting time to join EMCOR UK,  as we implement our new ERP system IFS. The successful candidate will have previous experience of using IFS and will be confident supporting the delivery of the technical and application road map. Experience with ITSM, Agile Project Management and/or ITIL will be of an advantage. An  excellent communicator and be comfortable liaising and delivering to key stakeholders across the business. A passion for reporting and analytics is essential together with a proven track record of implementing successful projects. 
 
This role will be based  at our offices in Surbiton but we are happy to consider flexible working. 
 
Job Purpose

  • To act as a business analyst, support and solution provider for the application or service that is assigned
  • To liaise through the IT Business Partner, to ensure that client service teams and customers are provided with a consulting led engagement to further their requirements and outcomes
Duties & Responsibilities 
  • Delivers business analysis on requirements, providing a functional specification and associated testing documentation to IT team members, and gains approval for requirements through the IT Business Partner with the client services team.
  • Carries out security changes, report writing, lobby management and other configuration activities within the IFS toolset
  • Works with software owner/vendor and support partners to gain product roadmap awareness, specifications, technical support, and the relationship
  • Analyse the business processes for inefficiencies and inadequacies. Make recommendations and approvals for solutions or improvements that can be achieved and attained through new technology or alternative uses of existing technology. 
  • Carry out support for IFS Applications updates and releases (i.e conducting an analysis of the release notes and ensuring that developments and testing scenarios are updated accordingly) 
  • Works with the Change and Release function and the Client Services teams, to safely deliver updates and enhancements – and will act as a sponsor for any changes into the live environment where it impacts a customer
  • Engage in project activities, acting as a representative of Information Solutions and facilitate service transition from project to operations.  
  • Act as liaison between business stakeholders, vendors, management, end users, and the development team. 
  • Provides 2nd and 3rd line support for allocated platforms
  • Provides project resource to support contract mobilisation activities
  • Delivers best practice security standards as part of the IT Security standards delivered under ISO 27001
  • Training and awareness of products, services, and processes through the engagement of super users by appointment

Person Specification

  • A minimum of 2 years’ experience in business analysis and technical architecture roles in complex business environments would be an advantage 
  • A minimum of 2 years experience in working with the IFS ERP solution.
  • Experience with ITSM, Agile Project Management and/or ITIL Certifications are also an advantage. 
  • Excellent communication skills, both written and oral. 
  • Demonstrated strong problem solving and analytical skills
  • Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking. 
  • Demonstrated, quality focused, track record of successful projects. 
  • Ability to research and quickly assimilate relevant new technologies, concepts, architectures, and features is essential. 
  • Strong knowledge of reporting and analytics
  • A patient and “customer first” manner essential for this role, and being prepared to go the extra mile in order to complete the task on time, and to high standard
  • Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the department KPI’s
  • This role does not have any direct reports so management experience is not necessary 

Benefits

  • Hybrid working 
  • 25 days holiday + bank holiday
  • Company Pension
  • Private Healthcare (after 6 months continuous service) 
  • Flexible Benefits Programme 

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