Location
Cumbria
Position
Management
Package
Competitive DOE + Benefits
Job Type
Permanent Full Time

Duties/Responsibilities

We are currently recruiting for a Soft Services Manager to join our team in Barrow in Furness, Cumbria 
 
Hours:  07:30-16:30 Monday to Friday 40 Hours per week 
 
Job Purpose:

To provide an efficient and courteous service to all customers (owners, residents, visitors). Assist in setting up and operating soft services operations. Develop and implement IMS Procedures, training plans, all routine and periodic cleaning schedules.

Principal Accountabilities:
  • To assist Operations Manager in day-to-day operation to ensure that a high level of cleanliness and hygiene is maintained in all areas maintained by EFS Facilities Services
  • To maintain records in the assigned areas for communication, improvement and auditing purposes
  • To secure effective customer relations and feedback
  • To pro-actively liaise with suppliers to purchase appropriate, cost effective chemicals and other operating supplies as required
  • To assist with the preparation of annual budgets and be aware of monthly results of the actual budget
  • To participate in developing and implementing new departmental standards and procedures
  • To train, coach, develop and motivate subordinates to meet and exceed companies and customer expectations
  • Monitor service and team work on a regular basis and counsel employees as needed
  • Conduct regular walk around reports at all areas and do follow – up as needed
  • Assists with rotation cleaning schedules and special cleaning projects
  • To liaise with Technical department on outstanding maintenance issues for common areas and initiate a corrective action as needed
  • Ensures that all employees follow safety rules and procedures and takes corrective action to improve safety of work areas
  • Utilise leadership skills and motivation techniques in order to maximise employee’s productivity and satisfaction
  • To assist with the preparation and implementation of annual vacation plan, yearly performance appraisals
  • Conduct regular meetings with subordinates and carry out regular follow up 
  • On issues discussed
  • To service all assigned areas in a timely manner by scheduling subordinates effectively
  • To ensure supervision of all maintenance and service of equipment on a regular basis and assure all set safety and security procedures are adhered to
  • Report any damage or breakage of property to Help Desk and follow up on maintenance reports
  • To safeguard and control all company assets in an efficient way to meet procedures and departmental budget
  • Prepares payroll and monitors overtime requirements
  • Conduct all duties required from the management and superior Manager
  • Maintain a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment

Person Specification

  • Diploma in Hotel Management, formal training within a large janitorial company or 4/5 star hotel environment
  • Experience in similar position
  • Should have very good communication skills in English with strong interpersonal and leadership skills
  • Must be willing to accept challenges and be a team player
  • Knowledge of MS Outlook, Word & Excel, Power Point applications is mandatory
Other factors:
  • Smart and presentable
  • Good communication skills and effective customer service approach
  • Good written and oral command of the English language

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