Location
Cumbria
Position
Facilities
Package
Competitive DOE + Benefits
Job Type
Permanent Full Time

Duties/Responsibilities

We are currently recruiting for a Soft Services Supervisor to join our team in Barrow in Furness. Cumbria 
 
Hours: 07.00 - 15.00 Monday to Friday 
 
Job Purpose:  
 
To assist the regional and senior soft service manager with the safe and efficient delivery of the softservice operation across the contract. 
 
Duties / Responsibilities / Accountabilities / Deliverables
 
▪ Assist in maintain and driving a good and safe working environment
▪ Liaison with key site customers to establish and build good working relationships
▪ To carry out regular welfare visits and deliver scheduled team talks
▪ To audit all site cleaning records and ensure all is updated on the CAFM system accordingly
▪ To schedule all training and ensure update record is kept of progress.
▪ To manage employees annual leave and arrange cover accordingly
▪ To ensure all soft service operatives are compliant with current health and safety regulations and personal protective equipment’ (PPE) – carrying out regular H&S audits
▪ To complete and submit accurate weekly timesheets to the Regional Manager for approval andprocessing
▪ Responsibility for the cleaning provision and periodic activities across the site.
▪ To monitor and replenish central stock levels accordingly
▪ Survey and schedule accordingly any ad hoc job requests
▪ Assist with sub-contractor engagement when surveying and completing ad hoc jobs
▪ To manage all overtime requirement
▪ To carry out employee inductions
▪ To complete employees PPP’s
▪ To complete employees return to works
▪ To manage employee performance issues
▪ To manage the completion of Eskillz
▪ Ad-hoc duties as required
▪ To escort and ensure compliant washroom service is complete as per schedule
▪ Assist with the control of car parking management as and when required
▪ Assist with the management of landscaping and porterage duties as when required
▪ To carry out cleaning audits and action plans respectively
▪ To assist with the provision of cover if and when required
▪ Assist and deal with disciplinary issues 
 
 

Person Specification

Essential
 
▪ Ability to demonstrate successful service delivery within the industry.
▪ Knowledge of handheld technology.
 
Advantage
▪ Any Soft Service Qualifications i.e. BICSc, NVQ etc.
▪ Soft Service Training Knowledge
▪ H&S Qualification (e.g. NEBOSH, IOSH)
 
Key Performance Indicators
 
▪ People Management – the ability to establish a clear sense of purpose and direction and win the commitment of others to implementing actions necessary to achieve contractual targets
▪ Communications – the ability to communicate clearly and positively all levels
▪ Performance Standards – the ability to establish, implement and monitor high standards of excellence in the areas of quality and safety within the area of responsibility Resilience – the ability to maintain an objective and positive focus through periods of high and sustained work pressure

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