£31,168 DOE
Job Type
Permanent Full Time


Location: Exeter and surrounding area
Salary: £31,168 DOE
No on-call but OT available
Company van provided 
Job Purpose:
Reporting to a Regional Operations Supervisor, the Mobile Maintenance Operative is responsible for planned and maintenance of JTI Merchandising Equipment in retail locations to agreed timescales.
  • To ensure that planned and reactive maintenance can be completed in an efficient way in both time and travel as instructed by contract planner.
  • To complete works within agreed customer SLAs
  • To comply with all EMCOR rules and requirements regarding Health & Safety and common working practices.
  • To liaise with Suppliers, Manufacturers or EMCOR office personnel in requesting guidance in the repair of specific equipment and/or the sourcing of spares and parts needed to complete assigned work.
  • To manage a systematic stock and order system to ensure a suitable quantity of standard spares are always maintained on the vehicle and in the storage hub.
  • To complete the required administration on the day-to-day activities of the role and be punctual on their returns to the deadlines specified.
  • To be smart and presentable whilst carrying out their day-to-day working duties and wear company issued uniform whilst at work.
  • Be prepared to cover for other contract maintenance field staff during their absence or when workloads dictate.
  • Be prepared to do reasonable overtime as required by the Mobile Operations Supervisor depending on workload and JTI’s approval.
  • Be prepared to undertake formal H&S and electrical training as required to meet contract deliverables and Health and Safety requirements.
  • Be prepared to partake in on call rota should this become a contract deliverable
  • Other duties as directed by the Mobile Operations Supervisor as and when required

No direct permanent reports

Responsible for:

  • Maintaining van and hub stock levels and ensuring stock holding matches inventory.
  • Ensuring the storage hub is kept tidy and materials stored in a safe and orderly manner
  • Keeping company vehicle clean and presentable, reporting any accidents or damage to the contract administration team without delay.
  • To oversee / supervise temporary resources as and when employed to assist in manual handling activities.

Person Specification

  • Understanding and ability to learn, to repair replace and/or maintain equipment made from wood, plastics, metal and glass, which will also include minor electrical work.
  • Be prepared to stay away from home on average 30 days per annum to meet needs of installation program.
  • Be prepared to travel throughout the region to, between and from sites, approximate mileage 25,000 per annum.
  • Good understanding of Health & Safety.
  • Ability to learn how to analyse and repair basic electrical light and shutter motor / control faults.
  • Good timekeeper with organisation and planning skills including local route planning and priority setting.
  • Self-motivated and a good team player.
  • The ability to make sound judgements and decisions in line with the company’s guidelines and objectives
  • Interpersonal and communication skills, both oral and written, demonstrating the ability to convey specific details to relevant parties
  • Ability to deliver good customer care.
  • Be computer literate and competent in IT skills (Word, Excel etc).
  • Experienced in using handheld data technology (tablets) in a working environment.
  • Good Health and Safety understanding and compliance record
  • Valid full UK driving licence.
  • Must be trustworthy.
  • Vehicle, tools, PPE & Clothing supplied.
  • Incentive scheme based on performance.
  • 40hrs per week permanent position with 1hr for lunch.
  • Preauthorised overtime as and when required.
  • IT equipment, mobile phone and Sat Nav supplied.
  • Working from home with storage depot supplied for materials.
  • 25 days plus Bank Holidays leave per annum.
  • UKPIA & First Aid Training provided.
  • Be prepared to stay away from home for short periods of time as required by the Mobile Operations Supervisor or Contract Manager.
  • Electrical qualifications would be beneficial but not essential.
  • Formal qualifications in a trade discipline required with experience in retail maintenance preferable.

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