All Locations
Hampshire
Position
Executive & Senior Leadership
Job Type
Permanent Full Time

Duties/Responsibilities

 
 

Location: Eastleigh, Hampshire (hybrid - 2-3 days per week in the office)

Benefits: 25 Days Holiday + BH, Bonus, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme)

About EMCOR:
 
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. 
 
What you'll do:

To lead and own the relationship with our customers, using the EMCOR UK principles of Key Account Management. The Account Director is responsible for operational and financial ownership, and for the overall success of several prestigious client accounts. This includes full P&L responsibility, with a focus on increasing net profitability and growing the accounts through the introduction of additional projects and services. 

With a commercial focus, the Account Director will proactively seek opportunities to grow the accounts through additional service lines, projects and account retention, with a mindset of continual promotion of EMCOR, and creating sustainable value for our customers.

The Account Director will lead operational delivery across the accounts, ensuring cost effective and timely delivery of all contractual obligations and service provisions, whilst introducing process improvements and innovation.

Working collaboratively with all members of the client team you’ll ensure we gain trust and confidence. You’ll maintain agreed margins and proactively seek opportunities for growth.

Developing strong relationships with the clients you will apply Key Account Management principles in order to foster good working relationships at every level and optimise the commercial position of EMCOR UK. This includes promoting and delivering customer service excellence.

Proactive management of compliance procedures in line with EMCOR company processes and policies including H&S, HR and employee welfare and managing quality assurance. To contribute towards, further development and implement the account objectives, targets and goal plan. To make customers’ lives easier.

Key account planning and management to achieve best practice operational FM, budget planning in line with company requirements, cost control of each service stream and P&L responsibility. Delivery and implementation of predominantly hard services including M&E works, fabric repair, maintenance, asset services and statutory building services.

The Account Director will be expected to achieve service excellence across a multi-client, multi-building portfolio, ensuring all services are delivered through a lean approach and are carried out in a safe and sustainable manner.

Effective resource planning and management of an in-house team and specialist subcontractors. Full responsibility for the sites contracts to ensure all agreed SLA’s are achieved in accordance with the pre-defined Performance Management System and associated KPIs.

Develop an organisational culture, which reflects the EMCOR UK Brand and core values of the business, such that a positive employee relations climate and working environment of continuous improvement is created in order to drive demonstrable value to the client.


Person Specification

Who you'll be:
  • A proven successful track record of working at Senior or Director level responsible for full profit and loss of complex hard services accounts
  • A thorough knowledge of outsourced facilities services within the UK
  • Demonstrable experience of delivering significant and consistent growth through proactively seeking opportunities to introduce new service lines and project work
  • An effective and progressive leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change organisations, culture and behaviours
  • A driver of people and projects with a very strong commercial awareness and a track record of achievement on complex and demanding contracts and accounts
  • Ability and experience in developing strong relationships with key customers to support account development and long-term sustainable and profitable tenure
  • An obvious empathy with customers and clients, an ability to quickly grasp their needs and an ability to galvanise resources to satisfy clients demands
  • Determination and resilience to achieve objectives and targets when faced with increasing operational difficulties. An ability to identify and drive through ‘win-win’ solutions when even under considerable or sustained pressure.
  • A self-starter who is not afraid to challenge received wisdom and has the resilience to pursue legitimate business aims and objectives, with energy and infectious enthusiasm to get things done
  • High Level of understanding of customer service excellence and the ability to deliver quality service
  • Sound working knowledge of Performance Measurement Systems
  • BIFM qualification to level 5 or IFMA CFM, or equivalent qualification, or equivalent experience
  • IOSH Managing Safely
  • Valid, full UK driving license
 
At EMCOR UK, we embrace and celebrate diversity in all its forms. 
 
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. 
 
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. 
 
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. 
 
Join us in building a better world at work.

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