Job Purpose:
This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.
Principle Accountabilities:
- demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
- always display excellent situational awareness.
- facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
- be aware of protest and demonstration activity and respond/escalate as appropriate.
- to actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
- to be fully conversant with all operating procedures and always follow them.
- assist as instructed during major incidents.
- always display your SIA licence whilst on duty.
- maintain accurate records/logs and submit reports as instructed.
- positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
- use communication tools (radio/phones) in a confident and clear manner.
- carry out any other reasonable request as required