All Locations
Hull
Position
Security
Job Type
Permanent Full Time

Duties/Responsibilities

Job Purpose:

This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

Principle Accountabilities:
 

  • demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
  • always display excellent situational awareness.
  • facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
  • be aware of protest and demonstration activity and respond/escalate as appropriate.
  • to actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
  • to be fully conversant with all operating procedures and always follow them.
  • assist as instructed during major incidents.
  • always display your SIA licence whilst on duty.
  • maintain accurate records/logs and submit reports as instructed.
  • positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
  • use communication tools (radio/phones) in a confident and clear manner.
  • carry out any other reasonable request as required 
 

    Person Specification

      • Clearance to BS7858
      • SIA Licence – Security Guard (SG)
      • SIA Licence – Door Supervisor (DS) (if applicable to scope)
      • SIA Licence – CCTV (if applicable to scope)
      • First aid qualification (ELS<<<<)
      • Customer service experience
      • written and verbal communication required to meet deliverables of role- check chloe for words ie LTS level 2?.
      • Experience of using IT software ( word, teams, outlook)
      • Reliable, punctual and approachable.
      • To take pride in your appearance at all times
      • Flexible in the approach to daily duties
      • Ability to prioritise tasks and work under pressure
      • Comfortable to work alone using initiative and work as part of a team

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