Business Analyst

Location: Surbiton
Salary: up to £50,000 DOE
Working hours: 0900 to 1700 Monday to Friday
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)

Security Clearance will be required post employment

About EMCOR UK: 
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose

• Identify data requirements relating to business improvement
• Support the Account team generating and analysing data and trend analysis across a cross selection of operational, performance and risk dashboards that produces intelligent action
• Compare current and future state business situations in order to identify the changes required for business improvement.
• Assess and document the drivers, costs, benefits and impacts of a proposed business change.
• Analyse, validate, prioritise and document functional and non-functional requirements for business situations, using relevant data techniques.

• The creation, programming, and presentation of MI (Management Information), KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements) reporting out to account lead, client and senior leadership and operational teams
•  Responsible for production and presentation of account performance and governance reports situat
• • Providing detailed reporting and analysis information and transfer knowledge to various areas of the business to aid decision making / improve performance.
  • Interrogate and identify opportunities that can improve efficiency of account and business processes and associated projects
  • Design and development of dashboards and associated reporting using visualisation tools such as Power BI, Tableau and Smartsheet.
  • Assist in troubleshooting software application issues including Excel, Power BI and Smartsheet
  • Assist on specialist projects to create data collation efficiencies, develop visualisation boards, and appropriate reporting to support continuous improvement activities
  • Support in complex analytics application configuration to meet end user requirements while also configuring workflows, analyses, templates, reports, and other application controls.
  • Respond to data and performance related queries from internal as well as external clients ensuring a high level of customer satisfaction

  Account Specific

  • Design and management of a common data environment (CDE) for the account in line with ODW (One Data World) requirements
  • No Direct reports
  ions in order 

• Proven ability to provide a high standard of support in operational reporting principles, including the ability to implement systems and processes and to proactively resolve problems
• Act logically, analytically and objectively in a range of situations
• Apply creative thinking when problem solving
• Work independently and collaboratively
• Use own initiative and take responsibility appropriate to the role of Business Analyst
• Take a thorough and organised approach and plan analysis activities in line with business priorities
• Build and maintain positive working relationships with all levels of the organisation
• Use a range of methods of communication appropriate to the situation
• Maintain a productive, professional and secure working environment
• Aware of the wider business environment and own contribution to business objectives
• Be comfortable and confident interacting with people from technical and non-technical backgrounds
• Tailor manner of presentation to be appropriate to the audience
• Work flexibly and effectively as part of a multidisciplinary team throughout the full lifecycle of data provisions
• Demonstrate commitment to continuous professional development in relation to Business Analysis and the digital sector 
• A patient and "customer first" manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
• A proactive and "can do" approach is key to the successful outcome for this role
• Any other reasonable requests from your manager