Security Operations Manager

Location: Central London based

Working hours: 4 on 4 off shift pattern, 4 day 4 nights. 7:00 to 19:00, or 19:00 to 7:00.

Contract Type: Permanent Full Time 

Benefits:23 days + Bank Holidays, Access to our Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.

Role Requirements: 

• DS licence essential. CCTV licence preferred
• NSV clearance to SC level
• 3yrs + resident in the UK
• the ability to obtain BS7858 and BPSS clearance prior to your start date.
• the ability to obtain your SC clearance during your probation period.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

To manage a professional shift security team, carrying out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided throughout.

What you’ll do:

Operations

• Support all security operations in compliance with all Statutory, Company, Legal and Contractual requirements.
• Ensure adequate and timely responses to incidents and changed customer requirements.
• Ensure manning of the site at contracted levels with regular shift patterns and with trained and qualified staff.
• Work in partnership with EMCOR colleagues, ensuring all aspects of Site Security, Health & Safety and Fire Prevention requirements are effectively managed.
• Management of the security control rooms (where applicable)
• Fully understand the use of all IT systems and applications and to monitor the correct application of the EMCOR and client IT Security Policies.
• To maintain liaison with relevant local, external agencies (e.g. Police, Fire) on a regular basis.
• To assist in the management of any external activity that might impact on the customers business.

Staff Management

• To manage a Security Team that is well motivated, informed, focused and clear about its role and objectives.
• Ensure appropriate motivation and formalised development training of staff
• Maintain fair and consistent grievance and disciplinary procedures.
• Arrange extra cover, standby and replacement Security Officers from within the Team as required.

Administration

• Provide accurate and timely information for preparation of monthly and planning reports.
• Ensure that all cover, standard and extra, is accurately recorded
• Ensure provision of adequate information for proper personnel administration of employees.
• Ensure assignment instructions, Standard Operating Procedures (SOP’s) and any other relevant Security Manuals are updated and maintained in response to incidents. Ensuring that all team members have read and signed to say they understand the requirements of the procedures.
• Ensure that all incidents and requests for assistance are accurately recorded on the correct forms.

Recruitment

• Monitor staffing requirements, recommending appropriate action to management.
• Identify subsequent training needs and ensure employee is trained to required standards.
• Provide sufficient site training to ensure adequate numbers of qualified standby staff.
  

Who you’ll be:  

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS) (if applicable to scope)
• SIA Licence – CCTV (if applicable to scope)
• First aid qualification 
• Customer service experience
• Ideally 2 years management experience in a Corporate Security environment, HM Forces or Police.
• Excellent communication skills, verbal and written English
• Excellent IT skills including Microsoft office
• Experience of report writing, agenda setting and chairing duty briefings
• Negotiating skills
• Planning, organizing and delegating skills
• Smart appearance
• Cooperative with a ‘can do attitude’
• Appropriate level of physical fitness.
• A flexible approach to work, and changing demands
• Polite and courteous when dealing with staff and clients
• Understanding of Health & Safety at work regulations
• Commitment to quality service in compliance with company policy and procedures including Assignment Instructions
• Commitment to Equal Opportunities in particular treating everyone with respect
• Commitment to employee and personal development
• Management experience gained within the security industry
• Awareness of financial and corporate responsibilities

Benefits:

• 23 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression. 
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms. 

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.