Learning & Development Administrator

Posted on 21/02/2025

Apply

Not Specified

Up to £28,000 + benefits

Permanent Full Time

Home
Vacancies
Learning & Development Administrator

Duties/Responsibilities

Location: Surbiton

Hours: 9am-5pm - Monday-Friday

Salary: up to £28,000 plus benefits

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

What you'll do:

The Learning & Development Administrator is responsible for the effective administration and coordination of Compliance, Technical and Safety training activities and support requirements for the EMCOR UK business.

Supporting the Head of L&D and Health & Safety and operations teams by providing a professional coordinating resource ensuring that internally delivered compliance, health and safety and technical skills training courses are properly planned, marketed, administered, monitored, delivered, evaluated and reported on in accordance with EMCOR UK’s learning and development strategies.

Training Coordination:

Closely monitor training requests to ensure all approved requests are actioned straight away
Liaise with account leads to push through authorisations to keep waiting time to a minimum
Book external training with approved and preferred providers first, ensuring training brokers are only used in cases of specialist skills or difficult areas geographically
Manage and schedule training calendar and plan with internal Technical, Compliance and Safety Trainers

Organise training sessions including:

Working with Line Managers and site training coordinators to ensure courses are fully populated
Preparation and dissemination of joining instructions including pre and post course information to all participants
Administer any associated invoices and internal charges
Ensuring accurate attendance records are kept up to date at all times
Liaise with Health & Safety team to maintain close collaboration and coordination between Learning & Development and H&S and Compliance functions

Kallidus Learn (Learning System):

Provide ongoing support to L&D Business Partner by managing basic administrative queries and uploading group training sessions to platform
Report monthly to Head of L&D on booked courses, cancelled courses, non-attendance and any spend
Report monthly to finance team for cross-company recharges of no-shows and non-attendance
Support accounts by providing detailed reports for audit and compliance purposes

Data Entry

Ensure all data input onto L&D database is 100% accurate at all times by monitoring information provided on training request forms daily

Customer Service:

Responding to telephone and email enquiries in a timely manner
Collecting feedback and evaluations from learners after maximum of one-week post-programmes by calling individuals and asking the set questions
Providing any anecdotal feedback to trainers and Head of L&D to ensure quality of materials and sessions reaches the required standard, and individual experience is always positive.

Person Specification

Who you'll be:

A self-starter, comfortable working without constant day to day management
Able to manage high volumes of transactional activity accurately and in a timely fashion, whilst being cognisant of the importance of hitting deadlines
Highly capable and confident managing information systems
Proficient Microsoft Office skills
Good attention to detail with excellent English grammar
Possess the drive, determination and tenacity to manage others regarding compliance towards training requests and attendance on courses booked, whilst promoting the importance of learning and development in our business
Excellent organisational and planning skills are essential in this role
Flexibility and ability to respond to changing priorities and different styles and requirements across the business
Good influencing and communication skills are essential

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Not Specified

Apply

Other jobs like this

Similar