Location: Lincoln
Working hours: Monday to Friday 7:30 - 16.30 (40 hours per week)
Salary: £24,000 - £30,000 + OT
Benefits: 25 days holiday + BH, Company Sick Pay, Flexi Benefits Discounts including Discount Shopping, Gym, Days Out, Extensive Learning & Development opportunities.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
To work alongside the client teams to deliver a high standard of service with an emphasis on continuous improvement. The role will be situated within the client office facilities and work directly with client stakeholder. Support new business and opportunities across the portfolio.
Responsibilities:
- Understand scope of works/SLA and deliverables of service – with the ability to communicate both written and verbally these requirements
- Understand clients bespoke computerised maintenance management system and ability to monitor efficient control measures to ensure KPI’s are achieved
- Ensure the sub – contractor has planned and arranged sufficient manpower, material and equipment to do so with related works
- Monitoring of works including safety audits, observation audits and sensory checks on a regular basis and to ensure KPI’s are achieved
- Maintain and ensure all records are accurate, and held in accessible system
- Conduct periodic client reviews attend site reviews
- Provide the interface between the sub-contractor and the client dealing efficiently and effectively with any issues, queries ensure that full traceability of actions is recorded
- Suggest improvements on the system, methodology followed better ideas for doing the job or part of it through daily / weekly meetings
- Liaise regularly with site Facilities Team
- Coordinate with other sections / departments / projects for any needed backup
- Provide a monthly report to demonstrate service deliverance/and KPI’s, feedback and improvements
- Provide support in team approach manner for other services or demands of the business
What you'll do:
- Act as the of contact for requirements relating to the Facilities core service matrix
- Be the point of contact for all cleaning requirements, include special cleans, programmes and additional resourcing.
- Line management of the Cleaning Supervisor
- Maintain maintenance programme for cleaning equipment, organising repairs
- Coordinate hospitality request and any catering issues
- Facilitate Pest Site Visits / call outs – liaising directly with the site Co-Ordinator and arranging proofing works.
- Point of contact for civil works from start to completion
- Prepare and work with stakeholders to maintain audit standards
- Liaise with Scaffold coordinator to define alternative solutions for working at height
- Laundry issues, relabelling, ensuring sufficient stock available
- Managing and issuing work – wear and PPE
- Safety support for area investigation/near misses
Who you'll be:
- Personable and approachable, with good interpersonal and customer relationship skills
- Excellent written communication skills, and good command of the English language both orally and verbally
- Clean, full driving license
- Experience managing people with proven track record in managing direct reports
- COSHH and IOSH managing safely – must be prepared to work towards NEBOSH (desirable)
- Good IT skills having knowledge of MS Projects (word processing, spreadsheets and project management tools).