Location: Surbiton, Surrey
Salary: £29,750 + benefits
Working hours: 08:00-17:00, Monday to Friday
Benefits: 25 days holidays +Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning& Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview:
As a Service Delivery Coordinator you will be the ‘point of contact’ for EMCOR UK on a high profile contract, receiving calls via the helpdesk, providing administrative support to the wider operational and non-operational areas of the business.
What you'll do:
- Provide a first line contact for internal and external customers/contractors.
- Manage client platform to ensure the clients issue is dealt with effectively, taking ownership of jobs that you have logged.
- Ensure attendance info is communicated to the customer and engineer ahead of visits.
- Ensure that job packs within your area are complete and ready for billing.
- Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
- Liaising with clients to escalate out of line incidents.
- Ensuring EMCOR UK meets contractual KPI’s and SLA’s.
- Raise Purchase Orders as and when required.
- Monitor emails and respond accordingly to queries and client requests.
- Coordinate faults, schedule to engineers, communicate with customers.
- Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.
- Other duties as requested by the Management Team within reason to suit the changing needs of the business.