All Locations
Hampshire, Kent, Birmingham, Mobile - UK
Job Type
Permanent Full Time

Duties/Responsibilities

Location: Hampshire, Sevenoaks or Midlands - Reporting office - FULL UK DRIVING LICENCE 

Salary: Competitve plus Car Allowance 

Working Hours: Monday to Friday 08:00-17:00, 

Benefits: Car Allowance,  Company Pension scheme, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

 
 
As the Head of you will oversee the delivery of exceptional customer service and data-driven insights across the entire Data Centre lifecycle of Design, Build, Manage, and Maintain. You will be responsible for ensuring that we continue to deliver what the customer needs, and incorporating feedback into our ways of working and operating model.

You will be responsible for shaping and executing strategies to ensure the highest levels of client satisfaction, operational efficiency, and data analytics integration throughout the data centre operations, that combines leadership in customer service, data management, and operational oversight, ensuring that service excellence is consistently delivered across the EMCOR UK full portfolio.
 
You will have a deep understanding of data Centre operations, including facility management, networking, cloud computing, and infrastructure technologies.
 
Managing and leading from the front, with first class communication skills.
 
 

Person Specification

  • Education: Bachelor's degree in Business Administration, Operations Management, Data Science, or related field. A Master’s degree is a plus.
  • Experience:
    • A wealth of experience in analytics, customer solution management or operations in the data centre, IT infrastructure, or related industry.
    • Deep understanding of data centre operations, including facility management, networking, cloud computing, and infrastructure technologies.
  • Leadership Skills: Proven ability to lead and motivate cross-functional teams in a fast-paced, dynamic environment. Strong communication and interpersonal skills to manage relationships with both clients and internal teams.
    • Analytical Expertise: Strong proficiency in data analytics tools (e.g., Power BI, Tableau, SQL) and experience in turning data into actionable insights. Familiarity with data governance and data privacy standards.
    • Problem-Solving Skills: Ability to proactively identify operational inefficiencies, anticipate customer needs, and implement solutions that improve service quality and customer satisfaction.
    • Technical Acumen: Familiarity with the latest trends and technologies in the data centre industry, including cloud, virtualisation, cybersecurity, and AI-driven infrastructure solutions.

    Preferred Qualifications:

    • Certifications: Relevant certifications in data centre management (e.g., Uptime Institute, BICSI, or similar) or customer service excellence.
    • Experience in the Data Centre Industry: Experience with the operational demands of large-scale data centres and knowledge of industry standards such as ISO 27001, ITIL, and uptime benchmarks.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Benefits

  • Industry leading maternity & paternity policies
  • Refer a friend scheme – worth £500 per referral
  • GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
  • Extensive learning & development opportunities, including opportunities for progression
  • Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
  • Bike To Work Scheme
  • Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
  • Dental scheme
  • Access to health assessments
  • Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

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