Administration Apprentice

Location: Eastleigh, Hampshire

 Working hours: Monday to Friday, 08:00-17:00

Contract Type: 18 Month FTC

• Assist in keeping the compliance tracker on Smartsheet updated.
• Assist in scheduling our supply chain partners services
• Assist in Scheduling our own EMCOR engineers
• Identify and respond to colleagues’ requirements via telephone and email communications.
• Assist in Uniform ordering
• Ensure high level of input accuracy to rigidly maintain data integrity
• Ensure Site/Client communications are sent in a timely manner.
• Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
• Maintaining the filing and archive systems
• Assist in training file management, filing and updates.
• Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction
• Assist with general office duties such as, stationary stock control
• Compile spreadsheets in Word or Excel format for any non-standard reporting
• Identifying with and participating in the attainment of team objectives and priorities.  Communicating and sharing knowledge with other team members
• Developing personal skills to meet both individual and team needs
• Maintain focus on excellent customer service delivery standards
• Maintain a high level of knowledge of all products and services on offer by the company
• Work towards the continuous improvement of EMCOR’s (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture
• Manage time effectively and efficiently to meet the varied and demanding nature of the role.
•  Complete any reasonable request from management. 

• Articulate, numerate and preferably IT literate.
• Achieved GCSE or equivalent in English (grade C / 5) AND Maths (grade C / 5)
• Good Verbal and communication skills.
• Basic understanding of Microsoft Packages.
• Be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels. 

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.