Soft Services Manager

Posted on 21/10/2025

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Greater London

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Permanent Full Time

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Soft Services Manager

Role overview

Location: Osterley, TW7 5QD
Salary: Up to £55,000 DOE
Working Hours: 0830 to 1700 Monday – Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose:

To provide an efficient and courteous service to all customers (owners, residents, visitors). Assist in setting up and operating soft services operations. Develop and implement IMS Procedures, training plans, all routine and periodic cleaning schedules.

Principal Accountabilities:

To assist Operations Manager in day-to-day operation to ensure that a high level of cleanliness and hygiene is maintained in all areas maintained by EFS Facilities Services
To maintain records in the assigned areas for communication, improvement and auditing purposes
To secure effective customer relations and feedback
To pro-actively liaise with suppliers to purchase appropriate, cost effective chemicals and other operating supplies as required
To assist with the preparation of annual budgets and be aware of monthly results of the actual budget
To participate in developing and implementing new departmental standards and procedures
To train, coach, develop and motivate subordinates to meet and exceed companies and customer expectations
Monitor service and team work on a regular basis and counsel employees as needed
Conduct regular walk around reports at all areas and do follow – up as needed
Assists with rotation cleaning schedules and special cleaning projects
To liaise with Technical department on outstanding maintenance issues for common areas and initiate a corrective action as needed
Ensures that all employees follow safety rules and procedures and takes corrective action to improve safety of work areas
Utilise leadership skills and motivation techniques in order to maximise employee’s productivity and satisfaction
To assist with the preparation and implementation of annual vacation plan, yearly performance appraisals
Conduct regular meetings with subordinates and carry out regular follow up
On issues discussed
To service all assigned areas in a timely manner by scheduling subordinates effectively
To ensure supervision of all maintenance and service of equipment on a regular basis and assure all set safety and security procedures are adhered to
Report any damage or breakage of property to Help Desk and follow up on maintenance reports
To safeguard and control all company assets in an efficient way to meet procedures and departmental budget
Prepares payroll and monitors overtime requirements
Conduct all duties required from the management and superior Manager
Maintain a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment

About the role

Diploma in Hotel Management, formal training within a large janitorial company or 4/5 star hotel environment
Experience in similar position
Should have very good communication skills in English with strong interpersonal and leadership skills
Must be willing to accept challenges and be a team player
Knowledge of MS Outlook, Word & Excel, Power Point applications is mandatory

Other factors:

Smart and presentable
Good communication skills and effective customer service approach
Good written and oral command of the English language

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK benefits

Additional Benefits

• Industry leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

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