*This is an expression of Interest*
Location: Hybrid - 3 days on site at Barrow-in-Furness
Salary: Competitive plus car allowance
Working Hours: Monday - Friday, 37.5 hours per week
Contract Type: Full Time, Permanent
Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
The Head of Business Transformation is a member of the Senior Management Team and will report to the Strategic Account Director. This role is responsible for leading the account activity to improve customer experience, identify opportunities to innovate and enhance performance to deliver increased service quality, efficiencies and productivity.
This role will have significant engagement within EMCOR UK and the customer.
Duties:
- Lead development and implementation of a robust and sustainable Data & BI Strategy for the account.
- Understand the needs of stakeholders and how these can be met through business change and digital solutions.
- Lead development of a data-driven culture exploring opportunities to improve the use of data through new technologies and techniques.
- Ownership of reporting and monitoring of account Key Performance Indicators; ensuring rectification plans are in place where shortfalls are identified.
- Lead data interrogation and trend analysis, monitoring account performance throughout the month, to provide meaningful data insight to the management team enabling intelligent action.
- Responsible for oversight of the account Governance Framework and associated activities and reporting.
- Understand cross-functional dependencies and judge related risks; ensuring planned changes are appropriately governed, delivered with minimal disruption to business activities and are communicated effectively.
- Management and support of a multi-disciplinary Data & BI team (including third-party partners) to deliver a consistent, professional and cost-effective service for the account.
- Build and maintain strong relationships with senior stakeholders, working with them to help enable change through a cycle of continuous improvement.
- Lead the development
and delivery of a robust communications strategy and plan and develop the account
specific social value plan
Responsibilities:
- Management of data, transformation, continuous improvement and performance management teams.
- Oversight of transformation budget.
- Leadership of account performance to avoid penalties incurred as a result of poor KPI performance.