Facilities Assistant & Receptionist

• Act as the first point of contact, answering incoming calls promptly and professionally
• Announce callers appropriately and take accurate messages when calls cannot be transferred, ensuring all key details are recorded and passed on without delay
• Welcome visitors and contractors, logging all details correctly and notifying the relevant staff member
• Ensure all visitors have pre‑booked appointments and are accompanied at all times
• Work collaboratively as part of the Front of House team to meet contractual service requirements
• Maintain a professional, friendly, and positive presence for both internal and external customers
• Adhere to all access, security, and visitor management procedures
• Support meeting room bookings and room set‑ups when required
• Provide general administrative support as needed
• Uphold and promote the company’s reputation at all times
• Maintain a clear desk policy and ensure the reception area remains tidy, organised, and presentable
• Build a strong understanding of the business to enhance personal contribution and team support
• Carry out general office duties in line with standard practice and business needs
• Complete all required training to maintain knowledge of relevant systems and procedures
• Manage daily inventory and stock control
• Load and unload deliveries safely when required
• Monitor and respond appropriately to environmental system alarms
• Collect, scan (x‑ray), sort, and deliver internal and external post across site
• Comply with all manual handling guidelines and risk assessments
• Reconfigure meeting and conference room furniture and equipment as required
• Complete planned preventative maintenance (PPM) and reactive tasks as instructed
• Support third‑party contractors when needed
• Carry out reasonable requests from the Front of House Supervisor, Contracts Manager, or Client

• Excellent telephone manner
• Good communication skills
• Smart, presentable appearance
  
• Personable, approachable and able to work as part of a team
• Previous reception experience is required
  
• Well organised with the ability to prioritise
• Good IT skills including Word, Excel and Lotus Notes

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.