Location: Norwich
Salary: £38,480 per annum
Working Hours: Monday to Friday 8:00 to 17:00.
Contract Type: Permanent Full Time
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
This role will be responsible for the day to day management of the client space across 2 floors of a multi tenant building set on a business park. The daily activities will include liaison with the client based on site to ensure all services are being delivered and any enquiries are taken care of as well as management of sub contractors, a small team and liaison with the landlord.
What you'll do:
- To lead and develop the EMCOR Maintenance Team through effective communication, training and development, ensuring that the staff members are fully competent and trained to undertake key tasks.
- To support and develop a managed and cost-effective maintenance programme for the site services buildings, plant, system and equipment and provide information for management and client reporting.
- Evaluates customer requirements and produce proposals including cost and timescales. Monitor the progress of the planned maintenance and remedial works to agree costs and time and ensure all works are completed to the satisfaction of the customer ad regulatory authorities.
- To ensure continuity of essential site systems and equipment.
- To provide an engineering service to design, plan and project manage minor site refurbishment and equipment installations, seeking energy savings where possible.
- To support and manage Health, Safety and Environment and risk management processes.
- To support the Operations Manager and Director to ensure HR, budget and reporting requirements are fully met.
- To develop partnerships with our suppliers to achieve maximum mutual benefit and rationalise the supplier database.
- To identify, develop, implement and review service level agreements and key performance indicators to ensure continued provision of high-quality service and ensure customer satisfaction is maintained at a high level.
- To ensure Service Level Agreements and Key Performance Indicators are fully met.
- To identify training and development needs assessing the competencies of employees and suppliers.
- To contribute to an effective “change management” programme for key business elements, eg services offered, produced supplied, existing systems and processes, etc.
- To maintain day to day contact with the customer’s representatives and attend meetings, as directed, providing both review of engineering activities and raising topical issues, as applicable.
- To review all contractor service reports, identifying actions required to satisfy issues and ensuring satisfactory conclusion to same.
- To maintain all aspects of water management on site and act as Responsible Person for effective control of Legionella (in accordance with site procedure and HSE guidelines).
- Be the Client’s Responsible Person – Electrical (see separate roles and responsibilities).
- To be available by telephone for queries as part of the emergency call out escalation procedure.
- Manage and operate shift call out rota. Update security on changes, as required.
- Deputise for Site Operations Manager, as required.