All Locations
Greater London
Job Type
Permanent Full Time

Role overview

Location: Osterley, Greater London

Salary: Up to £36,000 DOE

Working Hours: 7am-4pm, 8.30am-5.30pm (rotating) Monday to Friday

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. 

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:
A Facilities Coordinator plays a key role in ensuring the smooth, safe, and efficient operation of an organisation’s physical workspaces. They act as the central point of contact for facility‑related requests, coordinate building services, manage suppliers, and support the delivery of a positive workplace experience for employees and visitors.

About the role

What you'll do:
  • Point of contact for the Sky Spaces Regional Facilities Manager, keeping them informed of issues across assigned locations
  • Conduct daily walks of all assigned locations across the campus, ensuring overall standards including cleaning, building fabric and facilities are in good order, noting and raising any defects, actions or issues with the EMCOR UK Service Desk or relevant party and monitor through to completion
  • Monitor and maintain compliance with health and safety, providing a safe working environment and ensure the correct signage is in place
  • Attend site audits and housekeeping tours of the campus at the appropriate intervals, with the relevant service leads and customer as appropriate; raise any defects, actions or issues via the EMCOR UK Service Desk or relevant party and monitor completion
  • Liaise with customers, contractors and supply chain partners as necessary to ensure all planned work is notified to relevant parties in advance, particularly where it may be impactful; ensure stakeholders and end users are informed in liaison with the customer 
  • Maintain day-to-day contact with the customer and attend meetings as directed, providing updates of all activities and raising topical issues as applicable  
  • Collate and provide data for reports and feedback to the customer and EMCOR UK management team as appropriate and required
  • Carry out all necessary administration duties associated with the provision of facilities services for the campus, including management of shared inboxes, ensuring timely responses, efficient communication and escalation
    • Manage locker requests, ensuring the My Locker app is updated
    • Manage stationary and consumable supplies inventory for assigned locations
    • Assist in the compliance with policies and procedures, SOPs/SDPs, safe working practices and best practice, liaising closely with the customer 
    • Ensure KPIs and SLAs are always compliant and support in the successful delivery of action plans to address any shortfalls with relevant parties
    • Attend stakeholder meetings as a representative of EMCOR UK for assigned locations and follow up with any assigned actions as required, including those assigned to other areas of the EMCOR UK team; ensure feedback and updates are collated and communicated to all relevant parties at the appropriate intervals 
    • Organise and maintain close engagement with the colleagues, the customer and supply chain partners to ensure the smooth, day-to-day running assigned locations 
    • Assist with requests relating to workspace services and activities as requested 
    • Provide supply chain partner coordination for assigned locations in liaison with EMCOR UK colleagues and assist with directly employed Sky Spaces contractors where appropriate (restricted to non-technical support only)
    • Maintain awareness of upcoming PPM and SI schedules for the campus to ensure work is conducted smoothly and impact to stakeholder and end users is minimised and communicated in a timely fashion as appropriate  
    • Provide help, advice and assistance as required  
    • Always promote the image of EMCOR UK and Sky Spaces, maintaining good working relationships with customers, suppliers and other external parties
    • Successfully complete any training required within target timescales
    • Establish a consistently positive working relationship with all customers and end users
    • Contribute to and promote the One Team culture across the EMCOR UK team, other service providers and Sky Spaces
    • Ensure compliance with all relevant end to end processes applicable to the role/assigned locations
    • Complete any other reasonable requests as instructed by the customer, EMCOR UK management and leadership teams
    • Behave consistently, in line with EMCOR UK’s code of conduct and values

Who you'll be:

  • Previous experience in high-end facilities management roles and environments across multiple locations
  • Experience in media and broadcast environments advantageous
  • Good knowledge of building operations plus associated guidelines  
  • An experienced Facilities Coordinator in business-critical operational environments 
  • Demonstrable knowledge of statutory regulations, current legislation and mandatory standards relating to safe working practices
  • Excellent organisational and people skills  
  • The ability to monitor and maintain high standards of excellence in areas of quality, safety, operational performance and customer service 
  • Competent in the use of programs in the MS Office suite to produce written reports, tracking spreadsheets and presentations

    Personal Requirements

  • Demonstrate empathy with customers, an ability to quickly grasp their needs
  • Possess energy and infectious enthusiasm to deliver
  • Demonstrate the ability to work in fast paced environments and to tight timescales
  • Demonstrable ability to communicate effectively, verbally and on paper/electronically
  • Possess determination and resilience to achieve objectives and targets when faced with challenges

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

#LI-SN1

EMCOR UK benefits

  • Industry leading maternity & paternity policies
  • Refer a friend scheme – worth £500 per referral
  • GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
  • Extensive learning & development opportunities, including opportunities for progression
  • Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
  • Bike To Work Scheme
  • Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
  • Dental scheme
  • Access to health assessments
  • Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

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