Receptionist

Location: Cheltenham, Gloucestershire 

Salary: £29,000 + £2000 allowance for maintaining national security clearance

Working Hours: 0800 - 1700 Monday to Friday

Contract Type: Permanent, Full Time

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. 

Please note that this position requires you to obtain and maintain National Security Clearance.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

As a receptionist, your primary role will be to provide a professional and welcoming first impression, representing the customer, by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building in which you are located. This role involves managing front desk operations, handling communications efficiently and effectively, and supporting administrative tasks to ensure smooth day-to-day office functioning.

• Meet and greet clients’ staff, visitors, contractors and other sites users in a warm, prompt, professional and courteous manner.
• Issue visitor / contractor security passes and advice named Point of Contact (POC) of visitor arrival.
• Manage the landlord access control system for landlord visitors and contractors, dependent on site.
• Manage the distribution and collection of phone/laptop lockers keys to site visitors, depending on site.
• Provide basic site information, security requirements, barrier gate operation, washroom locations, fire alarm tests etc. to site visitors.
• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
• Ensure all visitors to the building are made aware of the security and evacuation procedures.
• Operate the switchboard / telephones, answering, screening, and forwarding calls, taking messages when appropriate.
• Maintain a clean, hygienic and tidy reception area, including the visual inspection of any visitor toilet areas, so that they always remain presentable.
• Always maintain a clear desk policy, to comply with instructions relating to security and confidentiality. 
• Maintain stock levels of stationery and order supplies as required, including security passes and lanyards.
  
• Accept any incoming mail and advice named Point of Contact (POC) of delivery.
• Adhere to site safety and security procedures and work closely with site security teams.
  
• Support any on-site VIP Visits, including prior preparation and on-day processes.

• Approachable, and professional
• Excellent customer service and communication skills – verbal / written / telephone
• Understanding of site security protocols
• Able to prioritise workload
• Able to work to deadlines
• IT literate – Outlook / Microsoft Office
• Flexible toward the changes / needs of the business
• Obtain & maintain national security clearance