Facilities Lead - Sky Spaces

Responsible for overseeing day-to-day operations across the Sky Spaces Livingston, including maintenance activities and management of physical spaces, ensuring they are safe, functional and meet SLA/KPI standards.

• Conduct daily walks of all relevant buildings across the campus, ensuring overall standards including cleaning, building fabric and facilities are in good order, noting and raising any defects, actions or issues with the EMCOR UK Service Desk or relevant party and monitor completion
• Attend site audits and housekeeping tours of the campus at the appropriate intervals, with the relevant service leads and customer as appropriate; raise any defects, actions or issues via the EMCOR UK Service Desk or relevant party and monitor completion
• Liaise with customers, contractors and supply chain partners as necessary to ensure all planned work is notified to relevant parties in advance, particularly where it may be impactful; ensure stakeholders and end users are informed in liaison with the customer 
• Maintain day-to-day contact with the customer and attend meetings as directed, providing updates of all activities and raising topical issues as applicable  
• Provide reports and feedback to the customer and EMCOR UK management team as appropriate and required
• Carry out all necessary administration duties associated with the provision of facilities services for the campus
• Assist in the compliance with policies and procedures, SOPs/SDPs, safe working practices and best practice, liaising closely with the customer 
• Ensure KPIs and SLAs are always compliant; implement timely action plans to address any shortfalls with relevant parties
• Attend stakeholder meetings as a representative of EMCOR UK with customer and follow up with any assigned actions as required, including those assigned to other areas of the EMCOR UK team; ensure feedback and updates are collated and communicated to all relevant parties at the appropriate intervals 
•  Organise and maintain close engagement with the colleagues, the customer and supply chain partners to ensure the smooth, day-to-day running of the campus 

• Assist with requests relating to workspace services and activities as requested 
• Provide supply chain partner coordination across the campus in liaison with EMCOR UK colleagues and assist with directly employed Sky Spaces contractors where appropriate (restricted to non-technical support only)
• Maintain awareness of upcoming PPM and SI schedules for the campus to ensure work is conducted smoothly and impact to stakeholder and end users is minimised and communicated in a timely fashion as appropriate  
• Provide help, advice and assistance as required  
• Always promote the image of EMCOR UK and Sky Spaces, maintaining good working relationships with customers, suppliers and other external parties
• Successfully complete any training required within target timescales
• Establish a consistently positive working relationship with all customers and end users
• Contribute to and promote the One Team culture across the EMCOR UK team, other service providers and Sky Spaces
• Ensure compliance with all relevant end to end processes applicable to the role
• Ensure processes are continuously reviewed to maintain operational excellence
• Complete any other reasonable requests as instructed by the customer, EMCOR UK management and leadership teams
• Lead by example and behave consistently, in line with EMCOR UK’s code of conduct and values
• Foster and encourage a working environment that promotes a learning culture, consistent objectives and values, training, development and monitoring of performance
• Conduct succession planning for teams and individuals to encourage progression and internal promotion
• Provide coaching and mentoring for team members as appropriate.

This role is site based at the Sky Spaces Osterley Campus.  Out of hours working will be required from time to time and overtime will be paid in accordance with terms and conditions of the role.

Confidential information may be accessed and handled as part of the role; no confidential or sensitive information should be shared with any unauthorised person at any time.