Cleaning Manager

Location: Mobile, North England

Salary: Competitive

Working hours: 0700 to 1600 Monday to Friday

Contract Type: Permanent Full Time

Benefits: Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. 

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

Management responsibility for the delivery of cleaning services and associated tasks, delivered through direct labour and/or supply chain. Understand key business drivers, actively develop, and implement solutions to enhance the delivery of service and align operational strategies and priorities accordingly to balance customer and business needs. Encourage staff to meet their full potential, foster teamwork by creating an environment where ideas and innovation are explored, and existing practices are challenged where improvement is considered possible.

What you’ll do:

People

• Provide leadership and management of Cleaning Team, ensuring a culture of high employee engagement and participation and aligned with the overall EUK objectives.
• Responsible in ensuring compliance with EUK Policies and Procedures, including but not limited to recruitment, staff rotas, staff performance, management of staff absence, payroll, staff training and development and appraisals.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and two-way feedback on service delivery, budgets, resources, health and safety, payroll etc.

Supply Chain

• Manage and monitor appointed subcontractors for delivery of Cleaning and associated Services, including the development of service specifications, SLAs and KPIS.
• Responsibility for reviewing RAMS from supply chain and approving site access as per company procedures.

Finance/Commercial

• Be financially accountable, including the preparation, monitoring and management of the budget in accordance with contract and within the agreed budget.

Customer

• Facilitate client meetings as per contractual requirements to review and report on cleaning and associated services and be responsible for producing minutes and notes for audit purposes.
• Integrate within client activities, where requested attend client briefs and provide direct reports
• Take responsibility for building customer advocacy with all stakeholders and colleagues by fostering a collaborative and partnership approach

Performance

• Ensure data is collated and monthly KPI/SLA reports produced.
• Participate in audit programmes and inspections as required and take ownerships for remedial action.
• Analyse the business performance of the service(s), using the data to drive decision making and operational improvements.

 Innovation

• Develop cleaning innovation ideas to enhance and/or adapt the working environment
• Participate in EUK Cleaning Network

 Service Delivery

• Be responsible for developing and maintaining the procedures and systems necessary for providing a comprehensive service delivery for cleaning and associated services on our sites.
• Responsible for ensuring the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Plan, prepare and complete works within contract scope

Health and Safety

• Ensure appropriate governance is in place, so that all employees work safely, complying with all Statutory Regulations and EMCOR policy.
• Ensure all statutory, health and safety and environmental licenses, certificates and documentation relevant to areas of responsibility are available on site for audit and review
• Take responsibility for managing and maintaining staff training records and delivery of Health and Safety Team Talks
• COSHH materials recorded and updated on regular basis.
• Ensure all staff have appropriate PPE to undertake their roles and implement regular audit checks. 

Who you’ll be:  

• Previous supervisor or management experience in cleaning services
• People/Team management experience
• Customer/Client Relationship Management experience
• Financial/Stock management experience
• IT literate.
• Good written and spoken English to ensure all relevant safety management

Desirable

• Health and Safety Management qualification
• Any cleaning industry qualification

Benefits

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression. 
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.