Performance & Data Manager - Sky Spaces

Posted on 02/04/2026

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Greater London

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Performance & Data Manager - Sky Spaces

Role overview

Location:Osterley, Greater London

Salary:Competitive

Working Hours:0800 to 1700 Monday to Friday

Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

Reporting to the Account Manager and working as a core member of the account senior leadership team, this role is responsible for driving operational performance, data integrity, compliance, and customer engagement across the account. The post holder will provide oversight of service delivery performance, ensure governance and business continuity arrangements are robust, and lead the effective management of account data, reporting, and administrative functions.
The role acts as a key interface between EMCOR UK, the customer, and supply chain partners, ensuring transparency, compliance, and continuous improvement. Through strong leadership, analytical insight, and relationship management, the role supports strategic decision-making, embeds a culture of accountability and collaboration, and ensures services are delivered safely, efficiently, and in line with contractual, regulatory, and customer expectations.

About the role

What you'll do:

Reporting to the Account Manager and in collaboration with the account senior leadership team, monitor performance levels across the account functions and service delivery teams, identifying any shortfalls and ensuring they are addressed in a timely fashion with the appropriate function owner.

Take ownership, manage and maintain the account data platform One Data World (ODW) to ensure accurate, real-time information is available to the appropriate customers to maintain transparency, addressing any inaccuracies in a timely fashion.

Evaluate and collate data for monthly, quarterly, annual reporting and business updates to the customer; attend customer forums and support the Account Manager to present data, ensuring documented action plans are implemented for any out of line situations; conduct adhoc reporting as requested.

Conduct data analysis to establish trends, provide insights and inform decision making.

Ensure delivery of an effective, efficient helpdesk service for the account, logging all reactive requests and scheduling planned and unplanned activities in accordance with the appropriate priorities, skills set and geographical location, tracking each task through successful completion, including all required remedial work and associated documentation.

Oversee the account administration and support function, ensuring purchase orders are raised accurately and in a timely fashion for issue to Supply Chain Partners.
Compliance and Business Continuity Planning

Lead and oversee the account compliance; ensure EMCOR UK deliver services which are compliant to the needs of the customer, contract scope and meet regulatory standards (FDA/MHRA/HSE).

Work in collaboration with the account team to ensure efficient and effective management systems of control are in place and maintained across the account.

Ensure adherence to all governing legislation and accreditation (eg.9001, 14001 and 18001).

Manage auditing and monitoring regimes associated with EMCOR UK and customer SSoW, SOPs, EOPs and other management systems.

Prepare compliance update for the customer monthly report and high-level overviews for the quarterly and annual business reviews.

Ensure all records are collated, maintained and available, to provide demonstrable evidence of compliance, particularly for statutory activities.

Oversee the business continuity function for the account, ensuring plans are developed, reviewed and maintained in alignment with that of the customer and training is conducted at the appropriate intervals with all appropriate team members.

Oversee the administration and delivery of the account ePermit system, ensuring all required checks, processes and procedures are in place and followed prior to permits being issued, including Authority to Access permits for third parties working on behalf of the customer.

Support the Account Manager to maintain the account risk register to ensure all risks are raised, logged and managed in conjunction with the customer.

Develop, nurture and maintain collaborative relationships with customer stakeholders at all levels and particularly within the Sky Spaces team; promote this approach across the team, acting as the senior point of contact and interface with the customer team and wider stakeholders, managing and responding to any escalations in a timely fashion.
Implement a culture of relationship management, team working, task ownership and accountability across the team, working with the wider EUK account team and supply chain partners.
As part of the account senior leadership team, actively participate in the development of the account strategy, aligned with the customer core business drivers.
Direct team members to deliver joint strategic objectives; effectively communicate strategies, deliverables and outputs, compile data and reports to demonstrate EMCOR UK support and contributions that meet objectives.
Lead by example and behave consistently, in line with EMCOR UK’s values.
Foster and encourage a working environment that promotes a learning culture, consistent objectives and values, training, development and monitoring of performance.

Conduct performance appraisals for team members and develop objectives aligned with account objectives, goals and targets and training plans; address shortfalls in performance in accordance with EMCOR UK HR procedures.
Conduct succession planning for teams and individuals to encourage progression and internal promotion.
Provide coaching and mentoring for team members as required.
Successfully complete any training required within target timescales.
Complete any other reasonable requests as instructed by the management and leadership teams.

Who you'll be:

Knowledge and experience of facilities management in practice and in complex environments.
Extensive experience in senior functional leadership position delivering services in an FM capacity.
An effective and progressive leader with experience of directing and developing multi-disciplined teams in demanding corporate environments.
An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change structures, service plans, culture and behaviours.
Knowledge of BCMS standards such as ISO22301 advantageous.
Understanding of legislation and industry standards and their practical application, as well as a working knowledge of other QHSEW issues.
Knowledge and experience in the management and operation of a CAFM system.
Experienced in managing, handling and analysing data.
Competent in the use of IT applications i.e. Word, Excel and Power Point.

Strong, natural leadership with the ability to inspire and bring out the best in others.
Clear and confident communicator, able to engage diverse audiences using various formats.
Customer-focused, with a strong ability to understand client needs and mobilise resources effectively.
Energetic and enthusiastic, with a proactive approach to getting things done.
Able to perform under pressure and meet tight deadlines.
To be self-motivated and to be able to motivate others, to be reliable and to be able to act with responsibility.
Demonstrate a leadership style that includes mentoring and coaching, to encourage the best performance from team members.
Professional ambassador for EMCOR UK, maintaining strong relationships with customers, suppliers and partners.
Excellent customer service skills including handling of issues and negotiation skills.
Both verbal and written communication should be excellent.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

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EMCOR UK benefits

Industry leading maternity & paternity policies
Refer a friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive learning & development opportunities, including opportunities for progression
Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
Bike To Work Scheme
Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
Dental scheme
Access to health assessments
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

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