Security Supervisor

Location: Reading 

Salary:  £42,432 Per Anum + EMCOR Benefits

Working hours:  60 Hours per week - Mon - Fri 06:00am - 18:00pm

Contract Type: Perm - Full time 

Benefits: 20 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, Full FIA training and certification, plus many more. 

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

To supervise a professional security officer team, which carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

What you’ll do:

• Display excellent situational awareness and strong problem-solving ability
• Demonstrate a consistent commitment to high standards of customer service, professional presentation, and confidentiality
• Facilitate access and egress to the client’s estate while maintaining strong client-facing and customer service skills
• Ensure appropriate staffing levels to support service provision
• Carry out duties including access control, front of house, fire warden responsibilities, building patrols, compliance checks, CCTV monitoring, incident reporting, car park management, and escorting
• Monitor for protest or demonstration activity and respond or escalate as appropriate
• Assist staff, guests, contractors, and public bodies by providing information, directions, and professional responses to queries
• Maintain full knowledge of client and company procedures and policies, and ensure team members are trained accordingly
• Support operations during major incidents as required
• Maintain accurate records and logs; review and ensure quality of incident reports before submission
• Uphold and protect client confidentiality at all times
• Display a valid SIA licence at all times while on duty
• Participate in staff welfare and development programmes and complete mandatory training; ensure team compliance
• Use communication tools (e.g., radios and phones) clearly and confidently
• Provide guidance and direction to the security team as needed
• Attend client meetings when requested
• Act with integrity at all times
• Carry out any other reasonable duties as required

Who you’ll be:  

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS) (if applicable to scope)
• SIA Licence – CCTV (if applicable to scope)
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (MS Office)
• Reliable, presentable, punctual and approachable.
• Ability to prioritise tasks and work under pressure.
• Comfortable to work alone using initiative and work as part of a team
• Good at proactive problem solving
• Flexible in the approach to daily duties.
• Proactive, conscientious and diligent

Desirable

• Supervisory experience
• Previous security/HM forces experience

Benefits:

• 20 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression. 
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.