Location: BBC Broadcasting House
Salary: £30,868 pa + Overtime
Working hours: 8am to 8pm on day shifts and 8pm to 8am on night shifts, average of 14 shifts a month
Contract Type: Permanent, Full Time
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview
As a corporate receptionist, your primary role will be to make an excellent first impression by demonstrating a high level of customer care, professionalism, and engagement to all staff and visitors of the building in which you are located. You will be required to perform reception, administration, and telephone / switchboard duties efficiently and effectively, and will be responsible for creating a positive reception experience.
What you'll do:
- Meet and greet visitors / staff / contractors in a warm, friendly, and courteous manner
- Assist with queries knowledgeably and professionally, escalating where appropriate
- Issue visitor / contractor passes and announce visitors to their host
- Manage the access control system and authorise temporary staff passes when required
- Operate the switchboard / telephones within SLA timelines
- Answer, screen, and forward calls, taking messages when appropriate
- Maintain a tidy reception area and provide an efficient service
- Maintain stock levels of stationery and order supplies as required
- Check, read and action emails on a timely basis
- Carry out administrative tasks
- Adhere to site safety and security procedures
- Represent the business with a positive attitude and professional appearance