Location: Sky Campus, Osterley
Salary:£60,000
Working Hours: 08:00-17:00, Monday – Friday
Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Job Purpose:
To lead and manage the delivery of effective Mechanical Services Maintenance, Electrical Services Maintenance, infrastructure maintenance and Critical National Infrastructure operation across the Cadent contract, in compliance with the contract deliverables and KPIs and be the appointing manager for electrical AP LV and mechanical
To lead and manage the BCP planning and execution for the account ensuring that the plan is up to date and tested to agreed levels and is reflective of the overall risks associated with the Cadent contract
Provide leadership and support to the Technical and Service Teams made up of Area Service managers, Supervisors and Engineers, Service Desk Support Team.
Act as the primary escalation point for complex engineering issues and incidents.
Guide engineers through troubleshooting, root-cause analysis, and resolution steps
To deliver and manage an efficient best in class service desk and engineering service across the Cadent portfolio.
To lead and support the overall service delivery and team management aligned to EMCOR values and demonstrate a collaborative approach across the account.
Duties:
HFM and CNI
- To lead and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the Cadent Estate
- Oversee the progress of the planned maintenance and reactive works across the Technical and CNI Operational model
- Ensuring all works are completed to the satisfaction of the customer and regulatory authorities.
- Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Account Director when relevant.
- Working in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance performance and to ensure continuity and compliance across the Cadent Estate
- Own and maintain initiatives to identify and implement ways in which services can be improved to maximise value and minimise cost, risk, and downtime.
- Provide full end to end management of engineering processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.
- Effective use of CAFM, EMMA, AMT as per our standard operating procedure.
- Keep up to date with new innovations in marketplace and suggest improvements.
- Ensure that sufficient quality standards are always being maintained.
- Ensure the contracted services are delivered to the agreed specification and standards.
- Ensure a timely response to all requests, fully satisfying customer requirements
Technical Support & Leadership
- Act as the primary escalation point for complex engineering issues and incidents.
- Guide engineers through troubleshooting, root-cause analysis, and resolution steps
- Ensure implementation & compliance to EMCOR and Cadent Systems of Work.
- Ensure implementation & compliance of document control.
- Ensure all PPM, reactive and extra works are completed in line with contract SLAs, KPIs and Cadent requirements.
- Oversee the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.
- Lead the Account Behavioral Safety culture and drive a culture of interaction before prevention.
- Drive a culture of engineering efficiency with reduced travel time and increased daily tool time.
- Engagement and Support to key EMCOR stakeholders to support the service delivery to the client
Training, Competency & CNI Compliance
- Ensure all engineers are appropriately inducted into CNI requirements and security protocols.
- Maintain documentation and records of CNI inductions and compliance training.
- Oversee ongoing competency assessments and professional development for engineering staff
Management
- To behave consistently in line with EMCOR UK’s values.
- To always be organised and proactive, ensuring that workload is prioritised and completed.
- To be part of the management escalation call out Rota.
- To ensure the team have the relevant skills and competencies to complete their job effectively.
- Ensure that the HFM training is kept compliant across the account.
- Ensure succession plans are in place for every member of staff.
- Ensure a sufficient AP and CP structure is in place.
- Deputies for the Head of Operations as required.
- Lead the engineering escalation process for all CNI-related or high-impact incidents
- Coordinate with engineers and operational teams to ensure incidents are managed promptly and effectively.
- Ensure accurate technical reporting and post-incident reviews are completed
Client Management
- To establish a consistently positive working relationship with your client and end users.
- To ensure all applicable processes are designed and approved, to ensure operational excellence.
Commercial and Finance
- Provide support in relation to the Managed Fund and Quoted Work processes.
- To satisfy all contract deliverables.
- To design and implement cost optimisation initiatives.
- Capture and communicate any potential commercial changes and/or gaps to Head of Operations.
HR
- To ensure that team performance is consistent and satisfactory.
- Complete any training required.
- Complete appraisal process in line with EMCOR UK procedure for all direct reports.
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Performance
- Constantly review processes to ensure operational excellence.
- Proactively monitor KPI and SLA performance so that any issues are resolved.
- Ensure compliance of Statutory Inspections.
- Ensure consistently low work order backlog.
- Manage the Service Team to provide effective scheduling.
- Review and updating of Business Continuity Plans across the account.
- Full ownership of audit process and inspections.
- To complete relevant reports as directed by the Senior Account Management Team.
Procurement
- Oversee subcontractors in line with EMCOR UK policies.
- Ensure that subcontractor performance is consistent and satisfactory.
HSW
- To comply with EMCOR UK’s Health, Safety and Wellbeing policies and procedures are always maintained.
- Accurate use of Intelex to report any near misses or accidents and ensure actions are closed out in a timely manner.
- Ensure that all HFM teams are proactively reporting near misses and/or accidents.
- Reviewing high risk RAMS from subcontractors to ensure standards are maintained.
- Ensure compliance to EMCOR UK RAMS and Cadent Procedures.
- Ensure compliance with asbestos management processes and procedures.
- Play a leadership role in the Behavioral Safety Programme
Energy and Environmental
- Embrace and support the Cadent initiatives.
- Provide feedback and plans to reduce carbon use across the Account.
- Apply HR policies and procedures to a satisfactory standard as and when required.
- To ensure the HFM Team and Service Team consistently has operational resilience.
- Monitor and manage staff efficiency levels.
Responsibilities:
- Manage directly shift engineers , day engineers and supervisor on the cni sites .
- Lead and manage the self-delivery and supply chain service for PPM and reactive services.
- Support to around 10,000 additional requests for service annually, as part of the Managed Fund.
- Management of technical delivery and compliance within the cadentcontract across the model of Self Delivery and Supply Chain