Location: Barrow in Furness
Salary: £28,496 per annum
Working hours: Monday to Friday, 7:30 to 16:30.
Contract Type: Permanent Full Time.
Role overview
To be a point of contact for customers, employees and third-party suppliers for placing work order requests.
Role includes answering queries, logging requests and liaising with the relevant stakeholders to ensure works are completed in a timely manner and provided with excellent customer service.
What you’ll do:
Work order management:
- Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs,
- Booking operatives on site following the access process
- Liaise with subcontractors and operatives to schedule appointments/repairs.
- Ensure those completing work orders have the correct information required to complete the job.
- Prioritise emergency works.
- Build positive relationships with the wider team
- To effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests.
- Adhere to account document management processes and ensure all compliance paperwork is stored correctly.
Drive operational excellence across the portfolio and meet/exceed expectations, tasks include;
- Answer queries promptly and respectfully.
- Ensure data is updated on a regular basis.
- Administrative duties
- Ensure that any reported breakdowns and tasking requests are recorded correctly
- Maintain clear and effective lines of communication with facility staff and end user community.
- Ensure that our client receives excellent customer service.
- Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action.