Operations Data Analyst

Provide timely and effective management information reporting & systems support to the Business Information Analysis Manager.

• Support the Business Information Analysis Manager generating and analysing data and trend analysis across a selection of operational risk dashboards
• The creation, programming and presentation of MI and KPI reporting to account leads, senior leadership team and operational leadership team
• Support the design and development of analytics using the most appropriate data mining and visualisation tools
• Providing detailed reporting and analysis information and transferring knowledge to various areas of the business to aid decision making / improve performance.
• Interrogate and identify opportunities that can improve efficiency of business processes, particularly around the Enquiry Management Tool and associated projects
• Design and development of dashboards and associated reporting using visualisation tools such as Power BI and Smartsheet.
• Assist in troubleshooting software application issues including Excel, Power BI and Smartsheet
• Assist on specialist projects to create data collation efficiencies, develop visualisation boards and appropriate reporting to support business improvement activities
• Support in complex analytics application configuration to meet end user requirements while also configuring workflows, analyses, templates, reports and other application controls.
• Respond to related queries from internal as well as external clients ensuring a high level of customer satisfaction

• Proven ability to provide a high standard of support in operational reporting principles, including the ability to implement systems and processes and to proactively resolve problems
• Good level of interpersonal and communication skills, along with good presentation skills and ability to teach others use of technology solutions 
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the account KPI's /SLA's
• Strong IT skills with a good working knowledge of Microsoft Office including advanced level Excel skills with the ability to work confidently with statistical and DAX functions.  Knowledge of SQL, Python or Tableau desirable.
• Proven experience in data mining, report compilation and dashboard visualisations in Smartsheet and Power BI
• Attention to detail and accuracy is critical along with a strong problem solving and analytical mindset
• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
• Data analytics certification/qualification such as Level 4 Data Analyst Apprenticeship or higher
• A patient and "customer first" manner essential for this role, and being prepared to go the extra mile to complete the task on time, and to high standard
• A proactive and "can do" approach is key to the successful outcome for this role
• Any other reasonable requests from your manager