Transition Manager

Location: South West London 

Salary: Competitive + Car Allowance 

Working Hours: 8 - 5 Monday to Friday 

Contract Type: 6 Month Fixed Term Contract 

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

What you'll do:

• To effectively lead the transition of a new account
• To successfully manage and complete effective account recoveries and various change initiatives as and when required
• Complete operational design and implementation activity as part of this role.
• Effectively collaborate with EUK allocated Account Director to ensure transition success
• To escalate any risks or issues proactively as per the Risk Management framework
• To effectively implement the LfE process and work with the Account Director and Head of Mobilisation to continuously improve the service
• To support the team with project plan design and roll out as and when required
• You may also be required to perform the role of EUK Product/Service owner if requested by the product team

Roles & Responsibilities:

• To effectively manage the full transition of a large contract
• To fulfil the role of operational lead/design lead on all projects as and when required
• To effectively scope and design detailed transitions and change programmes on Smartsheet as well as the associated programme pack for each project
• To manage the Smartsheet programme pack so that it up to date at all times and accurately reflects the status of the project
• To report on progress to the client and the SLT
• To effectively establish and manage EMCOR’s relationship with the client throughout as per the agreed terms
• To review and understand the commercial obligations for contractual service delivery. 
• To design and implement the account specific governance and communications plan
• To co-ordinate and manage all specialist and SME activity. Oversee, update and own the day-to-day management arrangements for this activity to ensure that all service stream activities are completed
• To assume the role of an SME as and when required
• Prepare and manage contract and site-specific risk register during mobilisation phase and hand these to contract lead once steady state has been achieved.
• Prepare regular internal status reports identifying current and potential risk and opportunity  
• To design and implement account recovery plans and change projects
• To complete any required business development work i.e. designing tender programmes, content, presentations etc
• To support the SLT with the completion of any other reasonable requests
• To work collaboratively with the other Transformation Teams to share best practice and proactively continuously improve the Transformation service.
• To ensure that performance is consistent and satisfactory
• To ensure that you have the relevant skills and competencies to complete your job effectively
• To implement team culture in line with EUK’s cultural objectives
• Successfully complete any training required
• To use Intelex to report any near misses or accidents and ensure actions are closed out prior to deadline
• To maintain proficiency on all relevant IT packages and systems
• To keep up to date with relevant IT systems and proactively utilise Office 365 and Smartsheet applications
• To establish a consistently positive working relationship all clients and end users
• To ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out
• To ensure all applicable processes are designed to ensure operational excellence; with waste reduced and value add increased.
• Ensure an effective communications plan is in place and that stakeholder engagement is proactively managed.
• To deliver your service in compliance with your allocated budget
• To satisfy all contract deliverables
• To ensure KPIs and SLAs are passed so that EMCOR UK does not incur financial penalties
• To ensure compliance with all relevant end to end processes applicable to the role
• To ensure processes are consistent reviewed to ensure operational excellence
• To be behave consistently in line with EMCOR UK’s values
• To be organised and proactive at all times, ensuring that workload is prioritised and completed in line with management instruction
• Ensure an effective communications plan is in place and that stakeholder engagement is proactively managed (your team and your manager)

• Experience in leading and managing the mobilisation of varying complexities of contracts
• Extensive experience within a TFM Account Management role 
• Extensive experience in FM operations 
• Thorough technical knowledge, plus relevant experience, of the operation and maintenance of a TFM environment.
• Knowledge of the current legislation and mandatory standards relating to safe working practices.
• Valid full driving licence

Desirable

• Demonstrable management and leadership training (ideally ILM5 accredited)

Personal Attributes:

• Ability to lead and act with authority when required
• Motivated self-starter with a pro-active approach
• High standard of personal integrity and professionalism with the adaptability to change 
• The ability to gather information from all relevant sources
• Ability to think and react to immediate problems and issues without losing sight of or compromising long term goals
• Ability to work under pressure
• The ability to make decisions and solve problems - analysing information and evaluating results to choose the best solution and solve problems
• A good level of interpersonal and customer relationship skills
• The ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Willingness to train, update and improve themselves for the benefit of the contract

Benefits:

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression. 
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms. 

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.