Security Supervisor

Location: Alexandra Dock, Hull HU91BP 

Salary: £30,794 per annum + Overtime

Working hours: 4 day shift pattern 0500 - 1700 days  / 1700 - 0500 nights 

Contract Type: Perm, Full Time (42h per week)

Benefits: 20 days holiday plus bank holiday, discounts on shopping, gym, leisure, access to medical and dental cash plans, internal GEMS awards, learning and development opportunities and more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

To supervise a professional security officer team, which carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

What you’ll do:

• Display excellent situational awareness and problem solving ability.
• Expected to comply with and demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality throughout the course of their employment.
• Facilitate access/egress to the client’s estate whilst maintaining a high level of client facing and customer service skills and ensure this service provision is staffed appropriately.
• Be aware of protest and demonstration activity and respond/escalate as appropriate.
• Actively take part in assisting staff, guests and contractors, public bodies regarding the passing of information, giving direction or responding to queries that are raised in a professional manner.
• Be fully conversant with all client/EMCOR UK procedures and policies and train team on them.
• Assist as required during major incidents.
• Maintain accurate records/logs and submit reports as instructed and review quality of incident reports written by team before submission.
• Ensure that client confidentiality is fully always respected.
• Always display your SIA licence whilst on duty.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training and ensure your team members also comply.
• Use communication tools (radio/phones) in a confident and clear manner
• Provide guidance and direction to security team as required.
• Attend client meetings as requested.
• Act with integrity always
• Carry out any other reasonable request as required.

Who you’ll be:  

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS)
• SIA Licence – CCTV
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Proficient in the use of IT packages including Microsoft
  
• Previous experience working within a manufacturing/industrial security environment is desired
• Experience of supervising teams is desired

• 20 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression. 
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.