Head of Transition & Mobilisation

Location: Home (South based) with UK wide travel. 

Working hours: 9:00am-17:00pm Monday – Friday, with 1hr lunch.

Benefits: 25 Days Holiday + BHs, Company sick pay, Company pension scheme, Car allowance, Private healthcare, Flex Benefits (EMCOR UK discount scheme) and many more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

High level accountabilities

• To design, implement and lead the Mobilisation and Transition strategy for EMCOR UK in line with company strategic, operational, financial, and commercial objectives.
• To establish, lead and develop the Mobilisation and Transition team to ensure that team members are operating effectively at all times.
• To support EMCOR UK’s Business Development Team in ‘productising’ Mobilisation and Transition (and Transformation) so that its concept can be used to establish competitive advantage and differentiation within the FM Marketplace
• To support EMCOR UK’s Business Development Team in selling EMCOR UK’s Mobilisation and Transition (and Transformation) service to new and existing clients. This will include completing the roles and responsibilities of an SME
• To ensure that all existing and future Mobilisations and Transition projects are adequately resourced with Mobilisation and Transition Managers and Operational Leads at all times.
• To perform the role of the Mobilisation and Transition Manager as and when required. This may also include leading any required change projects/programmes.
• To design and own the Mobilisation and Transition Playbook (and all associated documentation) and ensure that all stakeholders are competent and able to comply with this SOP.

• To ensure the consistent delivery and implementation of the Mobilisation and Transition service on all contracts.
• To ensure that the Mobilisation and Transition team comply with the effective fundamentals of project and change management.
• To design, implement and manage a pricing and cross charge mechanism for Mobilisation and Transition and ensure compliance at all times.
• To design, implement and manage an effective TUPE process (including a cultural change programme) in collaboration with HR
• To design, implement and manage an effective TUPE Be There for Life process in collaboration with WSA which will involve measuring the no. of accidents, incidents and Near misses within the first 6 months of the contract start
• To design, implement and manage an effective Lfe process for the service
• To lead and resource any required change projects as requested by the Change team. Resource flexibility should be established across the entire Transformation team.
• To work collaboratively with the Change and Business Standards team to ensure that this combined Transformation Team provide a consistently effective service to the EUK internal business and our clients
• To be an effective OLT member, attending all required meetings and completing all actions
• Deputise for the Head of Change Management/Head of Business Standards and Head of Transformation as and when required
• To support the Head of Transformation with the completion of any other reasonable request
• To escalate and manage any risks or issues proactively as per the Risk Management framework

Day to day accountabilities

• Bid pipeline tracking
• Programme design and implementation
• Strategy design and implementation
• Resource tracking & assignment
• Training and development of Mobilisation and Transition team
• Maintenance of the Mobilisation and Transition, and demobilisation Playbooks
• IMS document management for Mobilisation and Transition and demobilisation
• Tender writing reviews, pricing design, project plan design
• Document and process standardisation
• Mobilisation and transition progress tracking and reporting
• Senior management briefings on progress and risks
• Team/ client escalation and query handling
• Governance structure implementation (with team, SMEs, Directors, BD and Senior Management)
• Continuous improvement of ownership areas
• Team line management
• Budget management

• To ensure that team performance is consistent and satisfactory
• To ensure team have the relevant skills and competencies to complete their job effectively
• Complete PPP process in line with EMCOR UK procedure for all members of staff reporting to you
• Apply HR policies and procedures to a satisfactory standard as and when required
• To ensure team structure is always adequate to provide operational excellence and is consistent with contractual obligations
• To implement and manage team culture in line with the EUK’s cultural objectives
• Effectively complete recruitment
• Design and implement robust induction programme for new joiners
• Ensuring all staff have sufficient JDs and R&R lists
• Close any ER issues that may occur to a satisfactory standard and in line with HR policies and procedures
• Ensure succession plans are in place for every member of staff
• Design and implement team skill and training matrix
• Ensure employee engagement and satisfaction levels are consistently acceptable
• Monitor and manage staff efficiency levels

HSW

• To comply with EMCOR UK’s SSOW and HSW Policies and procedures at all times
• To use Intelex to report any near misses or accidents and ensure actions are closed out prior to deadline
• Ensure that team are proactively reporting near misses and/or accidents
• To complete x12 SCA per annum

IT

• To maintain proficiency on all relevant IT packages and systems
• To keep up to date with relevant IT systems and proactively utilise Office 365 and Smartsheet applications
• To ensure an adequate Project Management system is in place which enables effective resource management and is aligned to the EUK branding strategy

Client

• To establish a consistently positive working relationship with all clients and end users
• To ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out

Essential

• Experience in leading and managing a Mobilisation and Change service within an FM context
• Extensive experience in leading and managing the mobilisation of major TFM contracts
• Extensive experience within a TFM Account Management role as well as a Mobilisation Management role
• Extensive experience in FM operations and operational design
• Project Management accredited (ideally APM-PMQ)
• Thorough technical knowledge, plus relevant experience, of the operation and maintenance of a TFM environment.
• Knowledge of the current legislation and mandatory standards relating to safe working practices.
• Valid full driving licence

Desirable

• Degree educated
• Change Management accredited (ideally APM-CMQ)
• Cultural change accredited
• IOSH accredited
• Demonstrable management and leadership training (ideally ILM5 accredited)
• Lean Six Sigma accredited

Personal Attributes:

• Ability to lead and act with authority when required
• Motivated self-starter with a pro-active approach
• High standard of personal integrity and professionalism with the adaptability to change 
• The ability to gather information from all relevant sources
• Ability to think and react to immediate problems and issues without losing sight of or compromising long term goals
• Ability to work under pressure
• The ability to make decisions and solve problems - analysing information and evaluating results to choose the best solution and solve problems
• A good level of interpersonal and customer relationship skills
• The ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Willingness to train, update and improve themselves for the benefit of the contract

• Ideally be security cleared or meet all minimum criteria to apply for and pass security clearance procedures.
• During the course of your duties you may have access to confidential information, which must not be divulged to an unauthorised person at any time. 
• This job description is not an exhaustive list of responsibilities to be undertaken by the post holder and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the post